The subscriber as one entity, not five records
Lines, plans, accounts, installation addresses and tickets resolved as one customer. The question stops being about a number and becomes about the person on the other end.
CRM, billing, network inventory, work orders and technical tickets each hold a piece of the same subscriber. Strattum resolves line, plan, address and history as one customer and serves it to the AI your teams already use.
Lines, plans, accounts, installation addresses and tickets resolved as one customer. The question stops being about a number and becomes about the person on the other end.
Promotions, lock-ins, amendments and migrations all leave a trail. The answer carries what applies on the date, with what it replaced, instead of the offer that was in the campaign.
Tickets, field visits, equipment swaps and complaints tied to the same line. The third call of the month stops arriving as if it were the first.
Today each one runs through CRM, billing, work orders and the network system, across four screens and three teams.
That subscriber’s lines, the contractual terms that apply to each, and whatever is still open all arrive together. The agent stops assembling the history while the customer waits on the line.
Lock-in, pro-rated penalty, device subsidy and what the agent is authorised to offer, resolved per line rather than per account. Retention stops depending on the agent’s guess about what they can give away.
Line history, installed equipment, what the previous visit replaced, and the procedure for that class of fault. Built from the work orders the operation already writes every day.
Tickets, visits and complaints read alongside the network inventory. When repeats concentrate on one segment, the reason surfaces tied to that segment rather than diluted across a thousand ticket numbers.
Strattum resolves the subscriber as an entity from the systems where they already exist: CRM, billing, work orders and network inventory. Each of those stores the line, and entity resolution is what ties the lines back to the person. The answer arrives in the AI the team already uses, with the source record cited so it can be opened and checked.
The ones in force on the date. Plans, promotions, lock-ins and amendments are versioned, and the answer carries what applied at the moment that matters, with what it replaced. On a base where the same line changed offer three times in two years, that is the difference between the right answer and a confident one.
It helps where the delay is reconstruction, which is most of it: assembling what happened to that line crosses four systems today. With the history resolved, the response is written from what actually occurred, with dates and work orders cited. Strattum does not file or answer on your behalf; it supplies the context the response has to contain.
No. Strattum is the layer between those systems and the AI. They remain the system of record. What changes is that the subscriber, the line and the work order get resolved as one thing when someone asks.
A generic assistant answers from whatever it can search, and on a base keyed by line that means answering about a number when the question was about a person. What is missing is not the model, it is the context: which line belongs to which subscriber, which terms applied on the date, what that agent is entitled to see.
Inside your cloud. The entire platform is deployed in your infrastructure: AWS, Azure, GCP, OCI or on-prem. Strattum has no runtime access to the data, and your records, credentials, keys and network access never leave it.
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